FAQ's
We accept Visa, Visa Debit, MasterCard and American Express. We also accept PayPal and Afterpay
Is it safe to order online?
Of course! We are a member of “Verified by Visa” and “Secure by Mastercard,” which provide additional security when using your cards online. We use industry-standard encryption systems for potentially sensitive information, like your name, address and other critically sensitive information like your credit or debit card details. Information passed between your computer and our site can’t be read in the event of someone else intercepting it.
How do I know if you have received my order?
Once you’ve placed your order, you will be directed to an order confirmation message, which will contain your order details. This information will also be emailed to you, but it could take up to 30 minutes to arrive. Once our team at the warehouse have processed your order, you will receive a second email to let you know that your order has been shipped. If an email does not appear to have been received, please check your spam folder.
Can I make changes to my order?
Unfortunately, once you've placed your order, our warehouse team will have already started processing it (we’re fast)! So we would be unable to make any changes.
Can I track my order?
Once your order has been shipped you will receive an email with tracking information. You can directly track your order using the link in your email or via the Australia Post website.
Can I cancel my order?
Unfortunately, once you've placed your order, our warehouse team will have already started processing it (we’re fast)! So we would be unable to make any changes.
What should I do if I receive an incorrect or faulty item?
We're sorry to hear that! Hit us up within 14 days of receiving your goods via our Contact Us page. Our Customer Care team will get on this, ASAP!
Can I exchange an item?
Please visit our Returns page for more information.
Where do you ship?
We ship internationally!
How much does shipping cost?
FREE shipping on orders over $100 and a $4.95 flat rate shipping charge.
How long will shipping take?
Please visit our Shipping page for more information.
What if i'm not home when my parcel is delivered?
If you are not home at the time of delivery, for your convenience, your parcel will be left in a secure place if deemed safe to do so by the delivery driver. If they feel it is not safe to leave, or the parcel is too large, your parcel will be taken to your local post office.
Can I ship to a different address than my billing address?
Of course! You can have your parcel shipped to another address. If you choose to have your parcel delivered to you at work, always make sure you put the name of the company or organisation in the address field, as well as the contact name to ensure your parcel is successfully delivered.
What if my parcel doesn't arrive?
We ask if you could patiently wait up to 4 days after the promised shipping date to receive your parcel in case of a shipping delay, but we will do our best to get your parcel to you as fast as we can. If you have still not received your order after this time, please contact us via our Contact Us page stating your order number and we will look into this immediately for you.
Returns?
Please refer to our Returns page for further information on how to return your packages.
How can I contact you?
You can reach out to us via our Contact Us page for any assistance!.
How do I unsubscribe?
Click the 'Unsubscribe' button at the bottom of the email newsletter